When to Call an LLM: A Confidence-Gated Hybrid for Cost-Effective Emotion Recognition in Conversational AI
arXiv:2609.17977v1 Announce Type: new Abstract: Emotion recognition in conversation (ERC) is a production capability behind agent-assist prompts, escalation routing, and post-call analytics in contact-center-as-a-service (CCaaS) platforms, where…
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Published3 d ago (Thu, 17 Sep 2026 04:00:00 GMT)
RetrievedThu, 17 Sep 2026 15:30:40 GMT via rss
ClassifiedThu, 17 Sep 2026 15:30:51 GMT by heuristic
AuthorSai Babu Udayagiri, Arjun Chouhan, Ravisekhar Kanagala, Trishala Pavagada